Business Continuity Planning Information
Our planned responses to various outage scenarios appear below:
Outage Scenario Response Recovery Time
Single Building Outage
[Branch Offices]
Recovery essential personnel are relocated to other branch offices and/or work from home.
Customer toll-free lines are redirected to Call Centers with qualified service personnel, or to
[other branches]
Any functions not handled by a Call Center are performed by a regional service center or
[another branch]
Other Departments Recovery essential personnel are relocated to contingency facilities both
within and outside of our major metropolitan facilities. Some staff members are already
pre-positioned in facilities outside of those major metropolitan facilities.
Data Center Recovery
Morgan Stanley has implemented a robust data center back-up strategy both within the
Greater New York Area, and in distant facilities in the Southwestern, Central and Western
United States. Each of these data centers is housed in a hardened facility protected by
emergency power, and serviced by separate utility grids and multiple telecommunications
carriers.
Manhattan Outage Staff and Workspace Recovery
Recovery essential personnel are relocated to contingency facilities outside of Manhattan.
Some staff members are already pre-positioned in facilities outside of Manhattan.